FormSnap 4 Multi-Step form - help please

1

Hi all,

I am totally stuck on how to implement a multi-step form using the new FormSnap4

I have gone through the manual and doesn’t seem to be a particular help section for setting up a multi-step form.

I just can’t get any head around it.

Should there be a multi-step stack in either the extra Packs 1 or 2 as I don’t seem to have it?

Has anyone implemented multi-step using FormSnap 4? I’ve setup multi-step forms in Formloom 4 just fine, but can’t work out how Mike has implemented this in FS4

Can anyone please provide a bit more detail and possible a few screenshots.

Many thanks, Scott

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Hi @scottf you place the base formsnap stack, you add the fields you want for the first step, you click on the + button which adds a box for the second step in which you place the fields you want and so on… hope that helps

3

Hi Bruno, great thanks for that.

Got it now and makes sense. As I hadn’t used FS3 only Formloom4 I didn’t think about looking at that +button.

However, I am having issues getting the form to send.

It gives me a “fetch error” timing out at 15sec. I’ve changed the timeout to 30secs but still get fetch error message.

I’ve uploaded to the website and the page loads, you can go through the questions…I’m using it as a feedback form, link to page below.

https://runninggully.com/dome-survey-form/

It is not an SMTP issue I know that is working…I’ve setup another form to test that on a different page using SMTP, that sends and receiving the e-mail. It is just the multi-step form that has fetch error.

Here formtest

I’m just not sure what setting is causing issue in my feedback form…is there are maximum number of steps you can have in a form??

Any help would be greatly appreciated.

Cheers Scott

4

Hi @scottf

It seems like the issue could be related to the number of steps in the form and the time allocated on the server to process the form submission. Formsnap 4 should support multi-step forms, but when there are too many steps or complex validation/conditions, it can exceed the server’s execution time.

You might want to check the PHP settings on your server, especially the max_execution_time value. Try increasing it to see if that resolves the timeout error. You can add this to your .htaccess file (if it’s accepted by your webhost):

php_value max_execution_time 60

Another approach would be to test the form step by step. Start with just one step, then gradually add more steps to see if there is a particular point where the error occurs. This way, you can identify whether it’s the number of steps or the complexity of validations/conditions that is causing the issue. 🤞

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