[HELP] Repository Manager constant issue

inStacks
1

I consistently face a recurring issue every other week with this stack. Specifically, whenever a client utilizes the repository through a website, I stop receiving notifications about file uploads. This functionality is essential to my business, as I rely on these notifications to carry out critical tasks. While the system operates flawlessly at times, any lapse significantly hampers my productivity.

I’m reaching out for assistance in determining whether this problem is related to Realmac or if it’s intrinsic to the stack itself. It’s imperative for me to resolve this issue once and for all. I would greatly appreciate any insights or similar experiences from others who can help me find a solution.

The only solution I’ve found to address this issue is to periodically make small changes to the website data and republish the site. This allows me to receive notifications again. However, it’s quite frustrating, and I’m not sure why this problem has occurred in the first place.

2

It’s most probably a problem of your web server who send the emails via PHP email.

3

Hi @albertkinng
As @Jannis said it’s probably a server issue. The issue could also be related to caching problems. PHP caching mechanisms might interfere with the notification system if cached data becomes outdated or invalid (your “small” updates that make it work properly again for a while seem to point to this problem). To check for caching issues, review your server’s PHP configuration using phpinfo() to identify enabled caching extensions. Additionally, verify if caching is affecting file upload or notification processes by temporarily disabling the cache or clearing it. Check phpinfo() for errors that could indicate conflicts caused by stale cache entries. If caching is confirmed as the cause, ensure proper cache invalidation strategies are in place to avoid disruptions. Hope that helps.

1 Like
4

@Bruno Why should have this anything to do with caching? Is ChatGTP telling you this?

Emails are send during upload with the PHP mail functionality. You have to check with your email provider if they suppress sending emails.

1 Like
5

@Jannis
I think it’s a cache issue because I’ve had this problem several times before. I see that your comment on Chatgpt is somewhat sarcastic, this is not the first time we’ve exchanged in this tone and it didn’t stop me from buying your Blocs products a few days ago. If I’m not welcome trying to help, tell me clearly, I appreciate the frankness.

6

Wrong comments on user issues are not helpful. I’ve seen you posted ChapGTP answers in the past, therefore my comment.

1 Like
7

This is interesting. What do you mean about email provider? Do that is also available in my hosting server?

8

Please don’t elevate this issue to another conversation. I want to find a solution to a problem that seems to get solved only if i regularly update my website.

9

I noticed you offer the same stack for Blocs. Do you allow account transfers, or would I need to purchase it again to try it out with Blocs?

10

@albertkinng

I’m staying on the topic you’re talking about but I appreciate that the tone remains correct. I don’t see how my comment is “wrong.” It happens that the server cache interferes with the dynamic sending of emails, it’s a known and documented problem. Moreover, it’s a problem that I’ve encountered several times, it all depends on the cache activated on the server side, those that the site requests or not. A common example is the Varnish cache and the cache plugins in Wordpress which not only end up increasing latency (counterproductive) but also end up generating problems, particularly with forms and sending emails. Hope you find soon a solution to your issue.

11

I would explain the issue of not sending emails to your hosting provider.

1 Like
12

Obviously not. You have to purchase the same product for Blocs again.

1 Like
13

OK, I will check that out and see if that fixes the issue without me republishing my site again.

14

I wouldn’t say it’s an obvious answer. I’ve previously been granted licenses for other applications, moving from Mac to Windows. Just last week, I paid half price to purchase the same app optimized for Apple Silicon, as the one I initially bought was only compatible with Intel. Therefore, it’s certainly not straightforward. Just saying.

15

If this is related to file cache as @Bruno said, I’m sorry, but I’m unaware of such a problem and correlation. At the end the server provider has to fix this issue, it’s not an application (repo stack / RapidWeaver / Stacks plugin) issue.

16

We addon developers have to deal with more than 80% revenue loss in the RapidWeaver / Stacks business. No new users on this platform, and it will only get better with Stacks Pro. Currently this platform is dead. Sorry to be frank.

I’m only able to keep my business up and running thanks to the revenue I am generating with https://blocsaddons.com
If I would allow such a license sharing, I would again have no revenue.

2 Likes
17

I appreciate your assistance and am truly impressed by how your stack functions, which is why I’m reaching out for a solution. Your guidance has already provided me with a clear direction, and I’m grateful for that. I’ll keep you updated on my progress.

1 Like
18

Thanks for your kind feedback.

Yes, please. It’s the first time I hear about such an email issue related to file publishing.

19

I completely sympathize with your frustration, which is why I’m gradually transitioning to Blocs myself. To clarify, I wasn’t suggesting that you pursue a license transfer support; rather, I was inquiring if you were offering it based on my experiences. Keep up the great work with your development of stacks and Blocs; brighter days are ahead!

2 Likes