I have about 20 sites hosted with same company and am very happy with my current hosting company BUT … There is absolutely no telephone support. Is this normal? I find it so stressful waiting for replies to email.
Then go to IONOS. They have only telephone support 😄 at least for Germany, but I guess also for English speaking customers.
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In the USA, I use DreamHost. Very fair prices, LOTS of storage, great email, fast hosting with Let’s Encrypt certificates, their own dashboard (which I love…it’s not cPanel), and it’s simple to scale up (or down) if one needs to, should you need to move to a larger or smaller plan. Virtually no phone support (it is available, but they have to call you back), but they offer instant texting with a real tech support person (not a chatbot). I have one customer that has a fully managed Dedicated plan (very expensive), two clients who wanted their own managed VPS plans, and I have my own VPS. All of us are very, very happy. Not a referral link (although I could provide one if you’d like): Hosting | Web Hosting Plans Starting @ $2.59/mo - DreamHost
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I use Chillidog Hosting based in the USA, I’m in the UK.
No telephone support but I’ve never needed that as tickets are answered quickly and the support is excellent - even when I’ve done some really silly stuff like deleting the files that ran my email accounts!
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I use Vimexx , a Dutch host with servers in the Netherlands. Support is via chat and tickets. They respond polite, friendly, knowledgeable and fast. Servers are almost always up and fast. Hosting packages are very complete and priced fair.
Also a Dreamhost user here. I highly recommend Dreamhost. On a VPS plan and their text support is all I’ve ever needed.
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In the UK, I use Clook and have c.100 sites on a dedicated cloud server (although they also offer regular shared hosting). Clook runs an email ticketing system but always respond within a few minutes. I prefer email if it’s fast and theirs is. Given them 100% every year since I started with them in 2015.
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I use Chillidog hosting. Very good support through ticket system.
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I second Chillidog… always Stellar support !
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Hey @Manofdogs , would you still recommend them now ??
Thanks
bob
Hi @Konfuzzious,
Would you still recommend them today? Chillidog has been acquired by Exact Hosting and I am looking for another hosting company
Thanks
bob
I’d certainly recommend Clook.
Definitely would. They remain as good as ever.
No. I dropped Exact hosting and went with a UK hosting provider. The Exact support was slow and I didn’t want to give them my money. After I put in the cancellation request they didn’t even get in touch to ask why or of there were any problems.
One might assume, that a percentage of users that had their sites moved to new hosting provider will drop that service that took over. I cannot remember service like this that improved after being bought out. Though one might think that a very large customer might get a call from an account manager for leaving… But maybe not.
I was with Network Solutions for years & after their second or third ownership turnover, I went to Chillidog. I only stayed with Chillidog since my hosting needs were simple & support was a little better than Network Solutions.
They still have not responded. I figured out how to upload my site on my own. But I use forms2 and can not get it to work. Complete disaster
What UK company did you use? Was the process smooth?
Also, what contact form do you use, as I am looking for another contact form as well.
Thanks
bob
T
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David at https://ineedwebhosting.uk/ it was very smooth indeed. They have an email migration tool that was flawless.
Great and responsive support.
Very little down time and the price for one sites hosting was less than 3 months of Exact.
I transferred two domains and hosting packed to him. Previously they were all under the same package but I wanted them split.
I offer server locations in both London and Manchester. I only offer the fastest servers available. The panel is the best I’ve ever used.
I use Machform for all my forms including a multi step booking form.
I use their cloud hosting and it’s separate from my site hosting and easy to implement across other sites and pages.
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