Interesting question. I actually bought the Logitech MX Anywhere 3S mouse almost a year ago, and the return window closed after 30 days. The product description on Amazon says it will work for a Mac as well as Windows and Linux – so I downloaded their Logitech Options + software – which is used to program the buttons, and this is 6-7 years after programming my Logitech M720 mouse; this should be a no-brainer – so I went to YouTube University, figuring one of those guys have it figured out.
Finally, about a month ago I called Logitech technical support, and I was on the phone with a guy named Clarence for 2+ hours, and he couldn’t figure it out either so he tracked down some Logitech Technical Guy in France or Sweden or Germany – wherever the Logitech Home Office is, and 20-30 minutes later Clarence came back and asked for the serial number, and it’s on the bottom of the mouse, but the text is so small I couldn’t read it so I took a photograph with my phone and zoom-enlarged it – which, oh by the way – that’s what I was trying to do with the Logitech MX Anywhere 3S mouse in the first place – just be able to zoom-enlarge images with the scroll wheel like I used to do on the M720 10 years ago.
Well Clarence came back on the phone and told me there actually isn’t anything wrong with the mouse, but I did have the wrong mouse. While the name of the Logitech MX Anywhere 3S mouse implies that it works anywhere; it doesn’t actually work everywhere – despite Logitech’s claim: “TRACKS EVERYWHERE, GOES ANYWHERE.”
It turns out there’s actually another Logitech MX Anywhere 3S Mouse called the Logitech MX Anywhere 3S For Mac, but there’s no way to know that because it’s not clear on the Logitech Store on Amazon, and, Clarence said, “You might not be able to program your Logitech MX Anywhere 3S the way you want, but there’s technically nothing wrong with it – so we can’t give you a refund.”
One of the videos on YouTube University featured a very senior Logitech Product Manager so I tracked him down and explained this dilemma to him. and I politely asked for a refund, along with my Amazon order history where I’d bought 12 previous Logitech products. He did offer a solution, but it was going to require using most of the buttons on my Logitech MX Anywhere 3S be dedicated to creating a zoom effect, a very convoluted workaround that would cost me most of the utility I’d paid for by buying the Logitech MX Anywhere 3S. I found him indifferent, and then I contacted Amazon and explained the confusion. Part of my frustration is the Logitech Options+ programming software could actually immediately communicate to a user if they had the correct mouse for their particular operating system, thereby avoiding all the confusion.
Amazon then shut down the Logitech Amazon Store until they corrected the confusion, which got the attention of the Logitech Product Manager and the promise of a refund almost a year past the refund window.
However, the refund has only been made available if I give all my personal identification information to WISE, putting me at the highest risk for identity theft. This is all very frustrating.